The Privacy Policy is part of the General Terms and Conditions governing this Website (https://voiceclinicalsystems.com) and App (OnlineLab®) of VOICE CLINICAL SYSTEMS, S.L.
Who is responsible for processing your data?
VOICE CLINICAL SYSTEMS, S.L.
Address: C/ Bahía de Almería 21E-3ºA
Postal code: 28042
Madrid.
Tax ID (CIF): B87534236
Phone: +630387525
Email: info@voicecs.com
You may contact us through any of these means.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it periodically, and if you have registered and log into your account or profile, you will be informed of any changes.
If you belong to any of the following groups, please check the relevant expandable section:
+ WEBSITE OR EMAIL CONTACTS
What data do we collect through the Website?
We may process your IP address, the operating system or browser you use, and even the duration of your visit, anonymously.
If you provide data in the contact form, you will be identified so that we can contact you if necessary.
For what purposes will we process your personal data?
Responding to your inquiries, requests, or petitions.
Managing the requested service, responding to your request, or processing your petition.
Providing information by electronic means regarding your request.
Providing commercial or event information by electronic means, provided express authorization exists.
Carrying out analysis and improvements to the Website, our products and services. Improving our business strategy.
What is the legal basis for processing your data?
The acceptance and consent of the data subject, granted through a voluntary action, such as cases where making a request requires filling out a form and clicking the submit button; doing so necessarily implies that you have been informed and have expressly given your consent to the content of the clause attached to that form or to the acceptance of the privacy policy.
All our forms mark mandatory fields with the * symbol. If you do not provide those fields, or do not check the privacy policy acceptance checkbox, the information will not be allowed to be submitted.
For how long will we retain the personal data?
Until consent given is revoked.
+ NEWSLETTER CONTACTS
What data do we collect through the newsletter?
The Website allows you to subscribe to the Newsletter if you provide us with an email address, to which it will be sent.
We will store only your email in our database, and will send you emails periodically until you request to unsubscribe, or until we stop sending emails.
You will always have the option to unsubscribe, in any communication.
For what purposes will we process your personal data?
Managing the requested service.
Providing information by electronic means regarding your request.
Providing commercial or event information by electronic means, provided express authorization exists.
Carrying out analysis and improvements to our mailing campaigns, to improve our business strategy.
What is the legal basis for processing your data?
The acceptance and consent of the data subject. In cases where you subscribe, you will need to accept a checkbox and click the submit button. This necessarily implies that you have been informed and have expressly given your consent to receive the newsletter.
For how long will we retain the personal data?
Until consent given is revoked.
+WEBSITE AND APP CUSTOMERS
What data will we process?
We will process your identification and payment method data in order to register you in the app and to provide you with the contracted services, depending on the subscription you have selected.
For what purposes will we process your personal data?
Preparing and following up on quotes through communications between both parties.
Providing commercial or event information by electronic means, provided express authorization exists.
Managing administrative, communication, and logistics services carried out by the Data Controller.
Control and debt collection procedures.
What is the legal basis for processing your data?
The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract.
For how long will we retain the personal data?
For the duration of the relationship between the parties and for the limitation periods arising therefrom.
+SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?
Responding to your inquiries, requests, or petitions.
Managing the requested service, responding to your request, or processing your petition.
Interacting with you and building a community of followers.
What is the legal basis for processing your data?
The bases legitimizing the processing are the voluntary consent of the data subject to make contact and, where applicable, the acceptance of a contractual relationship within the environment of the relevant social network. The processing of data within the Social Network will be carried out in accordance with its own Privacy Policies.
For how long will we retain the personal data?
We can only access or remove your data in a manner restricted to having a specific profile. We will process it for as long as you continue to follow us, be our friend, or “like,” “follow,” or click similar buttons.
Any correction of your data or restriction of information or posts must be done through your profile or user settings on the social network itself.
+JOB APPLICANTS
For what purposes will we process your personal data?
Organizing recruitment processes for hiring employees.
Inviting you to job interviews and evaluating your candidacy.
If you have given us your consent, we may share it with partner or affiliated companies, with the sole purpose of helping you find employment.
If you check the privacy policy acceptance checkbox, you give us your consent to share your job application with the entities that make up our group of companies, with the aim of including you in their personnel selection processes.
We also inform you that, after one year has passed since receipt of your CV, we will proceed to securely destroy it.
What is the legal basis for processing your data?
The legal basis is the necessity of the processing for the performance of a contract between the parties, in this case as a pre-contractual measure.
For how long will we retain the personal data?
For a minimum period of 1 year or until consent given is revoked.
+OTHERS
Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the data subjects themselves. If you provide us with data belonging to third parties, you must first inform those persons and obtain their consent; otherwise, you release us from any liability for failure to comply with this requirement.
What about data of minors?
We do not process data of minors under 14 years of age. Therefore, please refrain from providing such data if you are under that age or, where applicable, from providing data of third parties who are under that age. VOICE CLINICAL SYSTEMS, S.L. disclaims any liability for failure to comply with this provision.
Will we send communications by electronic means?
These will only be sent to manage your request, if it is one of the contact methods you have provided us with.
If we send commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: we have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all the technical means and measures available to us, in line with the state of the art, to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.
To which recipients will your data be disclosed?
Your data will not be shared with third parties, except where legally required. Specifically, it will be disclosed to the State Tax Administration Agency and to banks and financial institutions for the collection of payment for the service provided or product purchased, as well as to data processors necessary for the performance of the agreement.
In the event of a purchase or payment, if you choose any application, website, platform, bank card, or other online service, your data will be shared with that platform or processed within its environment, always with the utmost security.
When instructed to do so, our web development and maintenance company and our web hosting provider will have access to our website. These companies will have signed a service agreement obliging them to maintain the same level of privacy as we do.
What Rights do you have?
To know whether or not we are processing your data.
To access your personal data.
To request the rectification of your data if it is inaccurate.
To request the deletion of your data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
To request the restriction of the processing of your data, in certain cases, in which case we will only retain it in accordance with current regulations.
To data portability, whereby your data will be provided to you in a structured, commonly used, machine-readable format. If you prefer, we can send it to the new data controller you designate. This is only valid in certain cases.
To file a complaint with the Spanish Data Protection Agency or the competent supervisory authority, if you believe we have not handled your request correctly.
To withdraw consent for any processing for which you have given consent, at any time.
If you update any of your data, we appreciate you letting us know so we can keep it up to date.
Would you like a form to exercise your Rights?
We have forms for exercising your rights; request them from us by email, or if you prefer, you may use the forms prepared by the Spanish Data Protection Agency or third parties.
The forms may be submitted in person, by mail, or by email to the address of the Data Controller shown at the beginning of this text.
How long does it take us to respond to the exercise of your Rights?
It depends on the right in question, but at most within one month of your request, and two months if the matter is highly complex and we notify you that we need more time.
Do we use cookies?
If we use any type of cookie other than strictly necessary ones, you can review the cookie policy at the corresponding link from the homepage of our website.